Return and Refund Policy

Overview
Your highest possible satisfaction is what we strive for, and we hope you will love your Houszy purchase/order. If the product you have ordered is not what you were looking for, you may return the item(s) to us in an unused condition, within 30 working days of receiving it. We want the process to be as simple as possible, and this policy does not affect your statutory rights.

While the item(s) may be tried out, you must understand that it must not be damaged or show signs of wear, and should be in its original packing and with the manufacturer labels still attached. In case the returned product/item is damaged, washed, or shows any signs of frequent use, the refund will not be processed. 

NB: it is advisable to know that refunds will automatically be processed once the product/item is back in our warehouse and passed the necessary inspection.

How to Contact Us When Returning Your Product/Item?

Feel free to give us a call at +441214616837 or email customersupport@houszy.co.uk. You are advised to provide all the necessary details of your return request when sending an email, including:
  • First and last name 
  • Date of the original order 
  • Order number Date of delivery
  • Address (including postcode)
  • Telephone number 
  • Name and product code 
  •  Reason for refund
After you have notified us that you want to return the product/item(s), a return lable will be provided for you and you will be requested to return the parcel to our warehouse at the address below and within 14 days of your notice:

Houszy Warehouse address: Spacebox Business Park Unit 38A, Plume Street, B6 7RT, Birmingham, United Kingdom.

After we have received the product/item back to our warehouse and go through the inspection process, the total purchase price will be refunded to your original payment method as soon as possible. This normally takes up to 3-4 working days, depending on the bank’s handling time.

An Exchange Instead Of A Refund

Houszy offers exchange facilities if you are returning your product/item, it is important to know that we will collect your unwanted item in its original packaging, and you have to pay for the delivery charges of the exchanged product as we will not take care of it.

Money-Back Guarantee

We are confident in the quality of our products, which is why we are proud to offer a 100% Money-Back Guarantee. If you are not completely satisfied with your purchase, we will refund the full purchase price after the item is returned and passes inspection. This ensures you can shop with complete peace of mind.

Requirements

  • The product must be in its original packaging, unused, and undamaged, with all manufacturer labels still attached.
  •  If the returned item is damaged, washed, or shows any signs of frequent use, the refund will not be processed.
  •  Refunds will be processed once the product is returned to our warehouse and has passed inspection. This typically takes 3-4 working days, depending on bank processing times.

Contact Us

Feel free to contact our Houszy customer service team by calling us at +441214616837 or email customersupport@houszy.co.uk for any questions about our refund and return policy.