Terms & Conditions

Important Notice
These terms and conditions govern how we supply the products listed on this site, https://houszy.co.uk/ to customers. By using our website and buying our products, you accept these terms and conditions, together with our privacy policy. So please carefully read the terms and conditions before you use or purchase any product from our website. If you do not accept our terms and conditions, or our privacy policy here, please do not use or order any product on this website.
You agree that:
  •  When you register to the Houszy website as a customer, the personal data that you are going to provide is correct, current, accurate, and complete in all respects.
  •  You also warrant not to register using a name that you are not authorised to use or impersonate any other person/entity.
Our Rights
  • Houszy reserves the right to modify the terms and conditions at any given time, and if you continue using the website after such changes, it shall be viewed as your acceptance of such changes. You are advised to regularly check whether there have been changes in terms and conditions. In case you do not accept any change to the terms and conditions, consider stopping using the site immediately.
  • We have the right to withdraw or change this site, whether temporarily or permanently, with or without notice to customers. Please be advised that we are not liable to you or any third party for any modification to or withdrawal of the site.
Third-Party Links
We may provide third-party links to other websites or resources for you to be entitled to at your own will. Houszy is not responsible for the availability of these third-party links or resources, as you have admitted and agreed to enter the linked website. Please do not endorse or review, and we are not liable, directly or indirectly, for the following:
  • The privacy policies and T&Cs of these websites or resources.
  • The content on these websites or resources may include products, advertising, content, materials, goods, or other services. 
  • Any loss, damage, or offence caused by the use of these websites or resources, may be through advertising, content, products, goods or other materials or services available on such third-party sites or resources.
Placing and Accepting Orders
Please be advised that the order number or order admission email is not regarded as order confirmation or order acceptance from Houszy. Acceptance of any order and the completion of the contract between Houszy and the customer will only take place on product despatch, unless the customer is notified that we do not accept or have cancelled the order. In case the orders are despatched separately, our acceptance of such orders in respect of each item only occurs when that item is despatched.
Order Cancellation
Please be advised that we ship the all the orders we receive before 2pm (Monday to Saturday) on the same day, so if in any case you want to cancel your the order, kindly contact us at info@houszy.co.uk or call +441216616357.
Price And Payment
All the payable prices of the products are indicated on the website in pounds sterling (GBP) and all the prices advertised include UK VAT but exclude delivery charges which are shown during the checkout process. We accept payment by credit card, and debit card at the time we receive your order, once we have checked and confirmed your details and stock availability. Make sure that the card used has the same address as your billing address. Also, once you have checked out, the account in connection with a given order cannot be changed, but you can register a new payment method at any time.
 Be advised that Houszy will check the accuracy of your name, address, and other personal data provided by a customer during the order process from relevant third-party databases. This is done to make sure that the customer’s payment account is not being used against their will.
Accepting these terms and conditions indicates that you agree to such checks being made. During these checks, personal data provided by the customer may be given to a registered Credit Reference Agency to confirm identity.
Product Description Information
While we make sure that all the product description information including prices and details shown on the website is accurate at the time when the data was loaded into the system, it is important to note that there are cases where the information appearing on this website may not reflect the exact position at the moment an order is placed.
Some colours of our products may appear different on your monitor screen, and we can not give any assurance that your screen will accurately mirror the colour of the original product on delivery. Also, we make sure that all measurements and sizes of our products are as accurate as possible.
Availability and Delivery
Houszy acceptance of customers’ offers to buy our products depends on their availability. Accepting an order via our website, call, email, or other third-party sites does not guarantee delivery. If we are unable to fulfil the delivery of the products you intend to buy, you will be immediately informed. A full refund or exchange process will be initiated as quickly as possible in this case. If products listed on our website are not available in our stockist, an ‘“Out Of Stock” button will appear on the product listing.

Customers will be given different delivery options with estimated dates and times from which to choose, and this will depend on the delivery address. In the event that an order delivery is delayed by conditions beyond our control, we will immediately inform the customer and resolve the issue to reduce the effect of the delay. Please be advised that Houszy will not be liable for such delays caused by these conditions. From the time we successfully deliver the customer’s order to the given address and our courier partner has provided proof of delivery, the order will become the customer’s responsibility.
Intellectual Property 
Rights Houszy is the owner or the licensee of the content used on our website, and all the information is protected by trademark rights, copyright, and other intellectual property rights. Customers may view the content of the website on a computer screen or print one copy for personal, non-commercial use, but with respect to all and any copyright and proprietary notices. Please be advised that you are not allowed to modify, or reproduce, any content or information on the website for commercial use without permission from Houszy.
You accept to fully reimburse, hold and defend Houszy and our partners including directors, employees, and suppliers, harmless immediately on demand, against all claims, damages, costs, liability, and losses including reasonable legal fees, that may be caused by any breach of the conditions by you (or your personal data) during the use of this Website.
Governing Jurisdiction And Law
Houszy does everything possible to offer high-quality products that meet our brand standards. So, if your products are faulty upon delivery, kindly contact our friendly customer service team and get help within the guarantee period. Our normal return or cancellation procedure will be followed (visit https://houszy.co.uk/refund_returns/ for more information). 

  • To be asked to provide proof of the faulted product in the form of a photograph to inspect the returning product. 
  • To be given two options, replacement of the returning product without extra charges or an exchange if applicable.
NB: Our Terms and Conditions are governed by the laws of England and Wales, and any violation or disputes arising under them shall be subject to the non-exclusive jurisdiction of the English Courts.
Company Details
Houszy is a trademark of Direct Care LTD Spacebox Business Park
Unit 38A, Plume Street
B6 7RT Birmingham
United Kingdom
Company Number: 06874500
VAT Number: 985055882